Terms of Service & User Agreement

1. What We Provide

NextGen IELTS provides computer-delivered exam simulations, practice test materials, and automated diagnostic scoring for IELTS candidates worldwide. We regularly update question banks, scoring engines, and practice interfaces. We reserve the right to modify, improve, or retire specific features to maintain platform security and Cambridge assessment accuracy.

2. User Accounts & Registration

You must register an account to access test history, save practice essays, and take mock exams. You are responsible for maintaining the confidentiality of your login credentials and for all actions taken under your account. You must provide an accurate email address. Accounts are strictly for individual candidate use; sharing login access across coaching centers or multiple students is prohibited. You must be at least 13 years old to use the Platform, or have parental consent if under 18.

3. Acceptable Use Policy

You agree not to use the Platform to:

• Resell, redistribute, scrape, or extract question banks, listening audio recordings, model essays, or examiner prompts.
• Attempt to reverse-engineer, decompile, or tamper with the live audio pipeline, test timer mechanisms, or scoring algorithms.
• Upload malicious code, defamatory language, abusive audio recordings, or copyrighted content belonging to third parties.
• Circumvent payment verification mechanisms or submit fraudulent transaction identifiers.

We reserve the right to suspend or terminate accounts that breach this acceptable use policy without refund.

4. Packages, Pricing & Payments

NextGen IELTS offers both free and one-time paid mock test packages:

• Free Starter (Mock 1): 0 BDT. Includes 1 complete four-module mock exam with AI diagnostic scoring. No credit card required.
• 1 Full Mock: 129 BDT one-time payment.
• 3 Full Mocks: 299 BDT one-time payment.
• 5 Full Mocks: 449 BDT one-time payment.

Payments can be made via Bangladesh Mobile Financial Services (bKash, Nagad, Rocket) with manual Transaction ID verification within 5 to 15 minutes, or internationally via Stripe card checkout. All packages are flat one-time purchases with no recurring subscription fees. Because mock test packages deliver instant digital access, purchases are non-refundable except where required by consumer protection law.

5. Intellectual Property Rights

All software interfaces, original reading passages, audio recordings, cue card questions, scoring algorithms, and written explanations are the intellectual property of NextGen IELTS or its licensors. Your account grants a limited, personal, revocable, non-exclusive license to use these materials solely for individual exam preparation.

You retain ownership of any essays, written responses, or voice recordings you submit. By submitting them, you grant us permission to process, transcribe, and evaluate them to deliver your feedback and to train our assessment systems.

6. AI Scoring Estimates & Accuracy

Our automated scoring systems evaluate candidate performance against published Cambridge assessment criteria (Task Achievement/Response, Coherence and Cohesion, Lexical Resource, and Grammatical Range and Accuracy for Writing; Fluency, Lexical Resource, Grammar, and Pronunciation for Speaking). While our systems achieve high correlation with certified examiners, scores serve as educational estimates and diagnostics.

7. No Guaranteed Official Exam Results

NextGen IELTS is an independent preparation service. We are not affiliated with, approved by, or endorsed by Cambridge Assessment English, the British Council, or IDP Education. We do not administer official exams. Achieving a particular band score on NextGen IELTS does not guarantee the same score on an official test administered at an authorized test center.

8. Limitation of Liability

The platform is provided on an "as-is" and "as-available" basis. NextGen IELTS is not liable for indirect, incidental, or consequential damages resulting from platform downtime, network latency, browser incompatibilities, or exam outcomes. Our total liability for any claim is limited to the amount paid to us in the twelve months preceding the event giving rise to the claim.

9. Governing Law & Jurisdiction

These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute arising from these terms or your platform usage shall be subject to the exclusive jurisdiction of the civil courts located in Sylhet, Bangladesh.

10. Contact Information

For legal inquiries, copyright notices, or questions regarding these terms, contact our support team at [email protected] or visit our headquarters at City Centre, Zindabazar, Sylhet 3100, Bangladesh.